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  Home >> User Guide >> FAQs

Q: Which currency the prices are at our website?
A: The currency available are USD,EURO, CAD,AUD, and GBP.

Q: I want to order from your site, but I want to get a sample first. Can I?
A: Yes, you can order a sample from our site, but the cost will be " retailed price" .

Q: When will you ship my items?
A: We will ship out your packge within 24 hours as soon as we receive the payment.And send you the tracking number by e-mail .

Q: How long will it take to receive my order?
A: We ship the products within 24 hours after receiving your payment. Most orders take 5-7 working days for delivery by expedited shipping way.And it will take 10-25 working days by registered mail.

Q: How can I know my order status?
A: Once we send the package, we will send you an E-mail for the estimated arriving date and give you a tracking number with the tracking site !

Q:In which circumstance, you provide replacement?
A:If customer finds the item is not the same as actual picture or description, or there is some defects or broken on item, we provide replacement. when you received items, and find defective items, you should tell us in 2 days. Customers must bear the shipping cost if you return the defective items to us.

Q:Can you supply other kinds of products other than those on the website?
A:Yes, just tell us about your requirements, preferably with pictures. We will try out best to locate the qualified factory.

Q: How to pay?
A: 5 ways. western union, Credit Card,money gram and bank transfer and Skrill.com,and please contact me to get the information. Or you can ask the salesman you are in contact with.

Q: What is your shipping way?
A: We have a good shipping Service: EMS, UPS, TNT, Fedex, DHL, Sodexi have a great cooperation with our company. Perhaps you would be quoted higher here than others can do, but what you will have is 100% safe shipping.

Q: How long will it take for the products to arrive?
A: After getting the information of your payment, we can arrange the package for shipping within 24 hours,and will offer the trcking number on or next the shipping day. It will take about 3 - 7 days for the items you order arrive your address by express shpiping way.

Q: What about your product quality?
A: Our company has been in this field for a long time and we know how to create a long term cooperation with you customers. We only offer top quality products. Best quality, best service will benefit you and me! But sometimes, taking bags for example, some customers just don’t want the real leather bags. We also can get PVC quality ones.We can discuss respectively depending on the real situation.

Q: How to contact with your salespersons?
A: Because of time difference, you can contact with us by email first. But meanwhile, you can keep our IM contacts (such as What's App, Skype and so on.).And we will try to meet your time so that we can talk online, which would be much better for our proceeding.

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